Scope of Data Collection
When registering with bkkd, making transactions, or using any service, we may collect the following types of information from you:
a) Identity Information
- Full name and date of birth
- Email address
- Residential address
- National ID card or passport number (for identity verification)
b) Financial Information
- bKash, Nagad, Rocket, or bank account numbers (for transaction processing)
- Deposit and withdrawal history
- Transaction amounts and timestamps
c) Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Site access times and session information
d) Gaming Activity
- Game history and betting records
- Bonus and promotion usage information
- Preferred game categories and activity types
Methods of Data Collection
bkkd collects your information in the following ways:
- Directly provided: Information you voluntarily give when filling in registration forms, updating your account, or contacting the support team.
- Automatically collected: Information collected automatically through cookies, log files, and similar technologies while you browse our site.
- From third parties: From payment processors (bKash, Nagad, Rocket), identity verification services, and fraud prevention organizations.
- From public sources: Publicly available information obtained where necessary to meet legal obligations.
Purpose of Data Use
bkkd uses your information only for the following legitimate purposes:
Service Delivery and Operations
Your information is essential for creating and managing your account, processing deposits and withdrawals, providing gaming services, and awarding bonuses.
Identity Verification and Security
We carry out identity verification processes to prevent fraud, money laundering, and other illegal activities, and to ensure the security of your account.
Customer Support
Your information is used to resolve your complaints or issues and to provide 24/7 live chat support.
Marketing and Communications
With your consent, bkkd may contact you by email to inform you about new offers, promotions, and updates. You may opt out of these communications at any time.
Compliance with Legal Obligations
Your information may be used to comply with applicable laws, regulations, and directives from government or regulatory authorities.
Data Storage and Protection
bkkd follows the highest industry standards to protect your personal information.
Technical Security Measures
- All data transfers are kept secure through SSL (Secure Socket Layer) encryption technology.
- Your payment information is stored in encrypted format.
- Regular security audits and vulnerability tests are conducted.
- Firewall and anti-virus protection measures remain active.
Administrative Security Measures
- Only authorized staff may access your personal information.
- All staff are bound by confidentiality agreements.
- Data access follows strict role-based access control procedures.
Data Retention Period
We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, some information may be kept for a specified period for legal, regulatory, or technical reasons.
Sharing Data with Third Parties
bkkd does not sell, rent, or commercially transfer your personal information. However, necessary information may be shared with specific third parties in the following circumstances:
Service Providers
Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, and bank service providers), identity verification services, technology infrastructure providers, and customer support platforms. These organizations are contractually bound to follow our privacy standards.
Legal Obligations
If we are required to disclose information due to a court order, a lawful request from law enforcement, or applicable legal obligations, we will do so. Where possible, you will be notified in advance.
Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases you will be informed, and if the new policy is not acceptable to you, you will be able to close your account.
Cookies and Tracking Technologies
The bkkd website uses cookies and similar technologies to improve your browsing experience.
Types of Cookies
- Essential cookies: Required to maintain login sessions, operate security functions, and support the basic functionality of the site. These cannot be disabled.
- Performance cookies: Used to analyze how different parts of the site are used in order to improve service quality.
- Preference cookies: Used to remember your language or display preferences.
- Analytics cookies: Used to analyze site traffic and understand usage patterns.
Cookie Controls
You can change your cookie acceptance or rejection options in your browser settings. However, disabling essential cookies may cause some site functions to not work properly.
User Rights
As a bkkd user, you have the following rights regarding your own personal information:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request that incorrect or incomplete information be updated or corrected.
- Right to erasure: In certain circumstances you may request that your information be deleted (this may not be possible where legal obligations apply).
- Right to restriction of processing: In certain circumstances you may request that the use of your information be restricted.
- Right to object: You may object to your information being used for marketing purposes.
- Right to portability: You may request to receive your information in a structured format.
To exercise any of the above rights, email us at [email protected]. We will respond to your request within a reasonable time.
Privacy of Minors
bkkd's services are intended only for individuals aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.
Age verification is an important step in our registration process. If we become aware that a minor is using our services, their account will be closed immediately and all collected information will be deleted.
Third-Party Links
Our website may occasionally contain links to third-party websites. The privacy practices of these external sites are outside bkkd's control. Visiting those sites will be subject to their own privacy policies.
We are not responsible for the content or privacy practices of third-party sites. We recommend reading their privacy policies before visiting any external site.
Policy Changes
bkkd may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed on the website.
- The "Last Updated" date at the top of the policy will be changed.
Continuing to use bkkd after any changes will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: Get support in Bengali 24/7 directly via live chat.
We generally aim to respond to your requests within business days. Privacy-related requests are handled on a priority basis.
Protecting your information is bkkd's highest priority. We are committed to always treating your privacy with respect.